TechJutsu

Tracey Nyholt

1402, 1110 11 St SW, Calgary AB T2R 1S5

Service Details

Caller Verify, OrgVerify, Professional Services – Caller Authentication and Identity Verification Service

Caller Verify is a patented Software-as-a-Service (SaaS) platform that replaces traditional knowledge-based security questions with modern multi-factor authentication for call centers and help desks. The platform integrates with identity providers including Okta, Microsoft Entra ID, and Auth0 to securely verify callers using push notifications, authenticator applications, SMS, and hardware tokens. Verification can be completed in approximately 30 seconds while reducing fraud, improving customer experience, reducing call handling times, and supporting compliance requirements including NIST, HIPAA, PCI, GDPR, and OSFI. Caller Verify is hosted on Microsoft Azure and supports organizations across financial services, healthcare, insurance, telecommunications, utilities, and government sectors.

General Information: Website

Point of Contact: Tracey Nyholt

Testimonials

"Servus puts highest priority on preventing identity and financial fraud. In employing TechJutsu's Caller Verify solution, we can do it in a way that also makes it a quick, efficient and easy experience for our members."— Jakub Mamos, VP Risk Management, Servus Credit Union.

"The TechJutsu team was instrumental in supporting our engineering team build OKTA's world-class solution into our product offering. TechJutsu's vast domain knowledge combined with swift support made this decision an easy one."— Ro Pathak, Global Delivery Director, XAPT Corporation.

Role(s)

Audit
Broker
Consulting
Service Integrator
Service Provider
Other - Specify

Capability(ies)

Attribute Broker
Attribute Provider
Audit IAM
Audit InfoSec
Audit QA
Audit Risk
Authentication
Authorization
Client Identity Verification
Consulting IAM
Consulting InfoSec
Consulting QA
Consulting Risk
Credential Issuer or Provider
Federated Attributes
Federation Operator
Identity Proofing
Identity Provider
Integration
Managed Hosting
Network Operator
Relying Party or Verifier
Validating Identity Claims
Wallet Provider
Other - specify

Client Identity Verification Methods

Government-issued photo identification method
Credit file method
Dual process methodology

Audiences

Public Sector Individuals (G2C)
Public Sector Organizations (G2B)
Public Sector Internal Services (G2)
Private Sector Businesses (B2B)
Private Sector Consumers (B2C)
International and NGO
Other - specify

Sectors and Use Cases

Academia and Research
Agriculture
Automotive Retail
Construction
Financial Services
Healthcare & Social Services
Legal / Law
Manufacturing
Natural Resources
Property Services
Public Sector
Retail & Wholesale Trade
Technology & Innovation
Tourism & Hospitality
Transportation & Logistics
Other - specify

Other: Telecom

Adoption Communities

Public sector
Large organizations
Small organizations
Consumer direct
Other - specify

Jurisdiction(s)

Canada
Asia Pacific
Europe
Indo Pacific
North America
Latin America
Caribbean
Global
Other - specify

Operational Language(s)

English
Canadian French
Other - specify

Technical Support Language(s)

English
Canadian French
Other - specify

Platform(s) Availability

Apple app store
Google app store
Embedded in client app
Microsoft app
In-person scanner (hardware)
Other - specify
None

Other: Web Integration, ServiceNow Marketplace, FreshService Marketplace, Okta Marketplace

Cost Model

Time period flat fee
Pay per use
Mixed flat and use
Other - specify
Not Applicable

Service Design Principles

Accessibility
Auditability
Combats fraud
Creates efficiencies
Diversity, equitability, and inclusion
Personal data choice and control
Privacy protection and enhancement
Transparent governance and operations
User-friendly
Not applicable

Service Design Tools & Auditability

Design Tools

Assurance and risk management framework(s)
Codes of practice
Community practice guides
Industry, National, International Standards
Open source code
Regulatory guidance
Third-party assessment services
Other - specify
Not applicable

Protocols Supported

API
DIDCom (decentralized identifiers)
FIDO
Hyperledger Indy Aires
Oauth
OpenID
SAML
UDAP
UMA
Other - specify
Not applicable

Image Standards Supported

GIF
JPEG
PNG
TIFF
ISO IEC19794-5 (Passport Image Standard)
Proprietary Standards
Other - specify
Not applicable

Process Standards Considered

AODA
ETSI EN 301 549
HIPAA
GSA Section 50
ISO/IEC 27001
ISO/IEC 27018
ISO 30107-3
ISO 90001
NIST 800-63
SOC 2 Type 1
SOC 2 Type 2
WCAG
WCAG 2.0 (ISO/IEC40500)
WCAG 2.1
Other - specify
not applicable

Other: GDPR (in progress)

Accreditations and Certifications

AODA tested
FIDO® Certified
ETSI EN 301 549
GIAC GSNA
GSA Section 508
HIPAA self-attest
Institute of Internal Auditors, Certified Internal Auditor
ISACA CISA
ISO/IEC 27001 ISMS
ISO/IEC 27001 ISMS Lead Auditor
ISO/IEC 27018
ISO 30107-3
ISO 90001
IRCA ISMS Auditor
NIST 800-63
OpentID Certified
SOC 2 Type 1
SOC 2 Type 2
WCAG
WCAG 2.0 (ISO/IEC40500)
WCAG 2.1
Other - specify
Not applicable

Other: Okta Certified, Auth0 Certified

Pan-Canadian Trust Framework (PCTF)

PCTF aligned
Planning PCTF certification
PCTF Certified
Not applicable

Jurisdictional Privacy Law Compliance

Canada
Asia Pacific
Indo Pacific
Europe
North America
South America